About
Focus-On-You is a South African software company specialising in the
development, distribution and implementation of human resources management
solutions. Our brands include Focus-On-U Time and Attendance / Focus-On-U HR /
Focus-On-U Payroll which encompass leading practices in Human Resource, Payroll
and Employee Service administration, respectively.
Services
Focus-On-You provides clients with comprehensive solutions to address Human
Resource requirements from a strategic and a systems perspective.
Development
Our development division is dedicated to the continuous improvement and
enhancements to our existing solutions to ensure that our solutions are updated
with the latest technologies and best practice in the HR arena. Our development
division also offers clients the ability to request customization and
development in line with their specific requirements.
Software Solutions
Focus-On-You’s software solutions are distributed through our key brands: Focus-
On-U Time and Attendance / Focus-On-U HR / Focus-On-U Payroll. Our solutions
address the very latest statutory and legislative requirements, enabling our
customers to implement best practices in recruitment, employment equity,
performance management, skills development, remuneration and employee service.
This solution empowers employees and equips managers with tools to reduce lead
times and improve the accuracy of management information.
Support Overview
Focus-On-You provides FREE online support (e-mail and telephone) to active
customers during normal business hours and agreed priority service periods.
The primary objectives of the Focus-On-You Support Desk are to:
Support customers with answers to functional and technical enquiries
Log and track support queries and assign them to qualified support personnel
Resolve queries in accordance with Service Level Agreements (SLA’s)
Schedule onsite support for consultants, where required
Follow-up on support calls to ensure closure in accordance with expectations
Identify product improvements through the analysis of support calls history